Kindly read if your package hasn't been delivered

Who do I contact if I haven't received my package?


If you have not received your package, please contact the merchant that sold you the product. If the merchant is unable to provide updated status of your package, please contact DHL eCommerce Customer Support.

DHL eCommerce Has the Answers

We are happy to help you if you need further tracking assistance.

Customer Service: United States

If you are a customer expecting a shipment sent from the US

Hours of Operation
  • Mon-Fri: 8 AM - 9 PM ET
  • Closed Sat & Sun
For quality and training purposes, calls may be monitored and recorded.

Contact Customer Service