Frequently Asked Questions
When should I expect my tracking information to appear?
You should see tracking events within 24-48 hours after your package has been processed in our facility.
Can I specify a delivery time or address change?
DHLGM does not influence the time of day that the US Postal Service or international delivery vendor delivers your mail. You should expect that your local US Postal carrier or international delivery vendor will deliver your package at the time that they normally make deliveries in your area. DHLGM is unable to request address changes for any packages after they are processed.
Can I specify special delivery instructions?
We work in conjunction with the US Postal Service for US destined packages and International delivery vendors for overseas destinations. You should expect that your local US Postal carrier or the international delivery vendor will handle your package with the same care and attention of your other packages.
When should I expect delivery?
Once your package has been processed, delivery is based on the service that the sender of your package selected. For US destined packages, your package will be delivered by your US Postal carrier at the time they typically deliver all of your mail. For international destined packages, your package will be delivered to your location by the local delivery vendor for that destination.
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